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Redefining the Customer Experience and Catapulting Engagement


Eversource Energy (formerly Northeast Utilities) operates New England’s largest utility system, serving more than 3.6 million customers in Connecticut, Massachusetts, and New Hampshire.

Renowned for its excellence in energy efficiency, Eversource has focused on customer engagement to achieve its energy efficiency goals. To provide a comprehensive platform for engagement, information, and efficiency efforts, Eversource deployed C3 Customer Engagement Applications™ to its residential and commercial customers across all six of their operating utilities. Built on the C3 IoT Platform and running on the AWS Cloud, the applications allow Eversource to view and report on customer data across its utilities for the first time.

Through this redefined experience, Eversource customers gain highly targeted insights with information about their energy use, tailored recommendations for saving energy, and details on available rebates to help them meet their energy savings goals.